CIO
Shawn Harris, Ph.D.
Title
CIO
https://www.linkedin.com/in/shawnharrs/
Small Talk Topics
- Shawn was the Sr. Director of IT at Universal Parks & Resorts in FL from 2018-2019.
- Shawn is bilingual with fluency in German.
Company
Red Lobster
Company Description
Red Lobster Management LLC offers delicious, freshly prepared seafood, including fresh fish, live Maine lobster, jumbo shrimp and steamed crab legs. The company was founded by William B. Darden in 1968.
Industry
Hospitality, Restaurants
HQ Location
Orlando, Florida
# of Branches
677 Company owned locations
Revenue
$2.6B
Sales Rep
Brian Kok
Current Solutions & Services
- Managed Broadband & Ethernet
- Proactive Management
- Field Services; Professional Activation
Current Opportunities
- Continuing to displace locations that were under contract with Lumen, was awarded over 80 locations last August.
- Moving 21 Canada locations to Comcast.
- Fandango program coupled with Red Lobster rewards.
Share of Wallet Monthly Recurring Charges $
- We are at 85% of share for network connectivity into the restaurants, with a path to get to 100% share.
- MBB $89K MRC
- EDI $28K MRC
Issues and/or Executive Support Requested
Discussion on improvements we are making with our NOC and managing offnet partners. Red Lobster experienced an outage that took one of their locations down for a couple weeks. Our NOC was not very reactive, until the sales team got involved to push for updates and resolution.